Cancellation and refunds

Free trial

A free trial, 14 days on our standard plans, asks for no card or payment details. Nothing is charged when it ends.

To keep using ZivoHR after the trial, write to hello@zivohr.com and we move the workspace to a paid plan.

When a trial ends without a paid plan, its modules stop working and its data is kept. We email its billing contacts 7 days before erasure. Ninety days after the trial ended, the workspace is erased, unless it has moved to a paid plan.

Cancelling

A paid subscription renews at the end of each billing period until it is cancelled. To cancel, the workspace's owner writes to hello@zivohr.com from the email address of their ZivoHR account. We act only on a request from an owner's address. You do not need to give a reason.

We confirm the cancellation in writing, with the date the paid period ends.

What happens next

• You keep full access to the end of the current billing period.
• That period is invoiced when it closes, like every other, because fees are billed at the end of each period for the period just closed.
• When the paid period ends, the workspace becomes read-only for 90 days. It is not locked. Everyone in it can still sign in and read what is there. Owners can run every export and see the subscription and its invoices. Employees can view and download their own payslips. The final invoice can still be paid, and anyone can withdraw their Ziva consent. Every other change is refused.
• When the workspace closes, we email its billing contacts the date it will be erased, what stays available until then and how to reactivate it. We email them again 7 days before erasure.
• To reactivate the workspace before it is erased, write to hello@zivohr.com. A reactivated workspace works as it did before.
• Ninety days after the workspace closes, and never sooner than 7 days after that reminder, it is erased. If the owner asks us in writing, we erase it sooner. Erasure removes every record belonging to the workspace and every file it uploaded. It cannot be undone and an erased workspace cannot be restored.
• Exports stay available while the workspace is read-only. The CSV exports in the app are listed in section 8 of the privacy policy. For a complete export before erasure, write to hello@zivohr.com.
• Issued tax invoices are kept after erasure, detached from the workspace, until 31 March of the eighth financial year after the one they were issued in, as Indian tax and company law requires. Then they are deleted.

Refunds

Subscription fees are invoiced at the end of each billing period, for the period just closed. So you pay for a period after it is over, never in advance.

• We do not refund or credit part-periods. Cancelling partway through a period does not reduce that period's invoice.
• We do not refund or credit unused seats. On a per-seat plan, every employee on the books during a period is a seat for that period, and one who leaves partway through is charged to the end of it.
• A setup fee, where the plan or order includes one, is not refundable once onboarding has started. A setup fee charged twice or in error is refunded like any other payment.
• We refund a payment only when it was charged twice, or charged in error. Once we have confirmed that, we process the refund within 7 working days, to the original payment method, through Razorpay. Your bank may take longer to show it.

Disputes

If you think a charge is wrong, write to hello@zivohr.com within 30 days of the charge, with the invoice number. We reply in writing. If we charged you in error, we refund it as set out above.

This policy sits alongside our terms of service, which cover fees, suspension and the end of a workspace in full.