Delivery

What you receive

A ZivoHR workspace. That is the web app at the workspace's own address, such as yourcompany.zivohr.com, and the ZivoHR mobile app for iOS and Android, which signs in to the same workspace.

There are no physical goods. Nothing is sent by post or courier.

When

• A new workspace is ready as soon as signup finishes. The signup page shows its address, and the owner can sign in straight away.
• We move a workspace to a paid plan, or change its plan, when its owner asks at hello@zivohr.com. The plan applies as soon as we make the change, and we confirm it in writing to the workspace's billing contacts. No subscription fee is charged that day: the first subscription invoice is raised at the end of the billing period. A setup fee, where the plan or order includes one, is invoiced separately.
• Each invoice is emailed to the billing contacts when it is raised. It is also listed in the workspace, where you can download it and pay it online through Razorpay. A payment made there marks the invoice paid as soon as it goes through, and an email confirms it.

If access does not arrive

If you cannot reach your workspace, an invitation has not arrived, or a plan change has not shown up, write to hello@zivohr.com with the workspace's address. We respond within one working day.

Cancelling, and the rare cases in which we refund a payment, are covered by our cancellation and refunds policy.